Our Counseling Approach

Our team of licensed professional counselors believes in a collaborative approach to treatment. We ask you to define why you are here and what you hope to achieve through counseling. After an assessment, we will suggest a plan for your approval. Throughout our work together we will evaluate your progress periodically and jointly make modifications to the plan.

You and your counselor will determine together the number and frequency of sessions to address your initial concerns. Our experience has demonstrated that meeting weekly at the beginning of counseling is the most effective approach. Some clients need only a few sessions to make the changes they desire while others may require ongoing therapy over several months or even years.


THE COUNSELING EXPERIENCE
While counseling has been shown to have many benefits, sometimes uncomfortable feelings (e.g. sadness, guilt, anxiety, anger, frustration, loneliness and helplessness) may surface during the course of treatment. Your counselor is trained to help you work through this discomfort, improve your relationships, and resolve problems. While it is not possible to guarantee specific results regarding your counseling goals, we will work with you to achieve the best possible outcome.


ASSESSMENT
The assessment is normally completed by the Alicia, the Executive Director. After completing the assessment she will talk with you about your options to meet with another counselor in the agency with the appropriate training and skills to help you reach your goal(s). Additional services also may be recommended for your spouse or other family members. You and the counselor will explore jointly the various combinations of services our team of professionals can provide.


THE COUNSELING RELATIONSHIP
We hope that relationships with counselors at People to People will involve mutual respect and trust. These relationships will be professional and not personal. Counseling sessions will focus exclusively on your concerns. Although much will be learned about us as we work together, we will be experienced in our professional roles. Our services will be rendered in a professional manner consistent with accepted ethical standards. Therefore, we will not socialize with you outside the office, develop a personal friendship, or accept gifts.


CONFIDENTIALITY
We are ethically and legally bound to maintain the confidentiality of our counseling relationships and the content of our counseling sessions. We will not release any information to another person without your specific written authorization, unless you tell us that you are going to harm yourself or someone else. If the counselee is a child and they report they are being hurt by someone we are mandated to report this. If one of the above situations happens we will do our best to make you aware of our need to report this information to the appropriate authorities.


A PLANNED ENDING
While you have the right to end your counseling at any time, we believe it is in your best interest for you and your counselor to decide together how your treatment will end and plan the timing to avoid an abrupt ending. An effective approach is to schedule sessions further apart to evaluate how well you maintain the gains achieved. Some clients like to schedule a three-month “check-up” session at termination. If counseling is successful, you will be better able to face life’s challenges.


SCHEDULING POLICIES
SESSIONS
When your counselor schedules a session with you, that time is reserved in their schedule to meet with you. You are therefore expected to pay for that time unless your counselor receives notice at least 24 hours in advance of the scheduled time. For a Monday session we request notification of cancellation by Friday evening. In order to get a standing therapists appointment, one that is the same day & time each week, you must first attend three sessions in a row.

Regular attendance at sessions enhances treatment outcomes. If your times of availability change please inform your counselor so a mutually convenient time can be arranged.


MISSED APPOINTMENTS
Missed sessions are understandable from time to time, and your counselor will make every effort to respond to difficult circumstances. If you have a standing appointment and miss one, for any reason, you will lose all future appointments for that day and time. Future appointments will be scheduled from week to week.

FINANCIAL POLICIES
FEE SCHEDULE
The current fee schedule for our services is indicated on the Fee Agreement you sign at your initial appointment. We reserve the right to change these fees without prior notice.


PAYMENT POLICY
Payment is expected at the time of service, including insurance deductibles and co-pays. You may pay by cash or check. Checks are to be made out to People to People. You will be held responsible for any and all fees not paid for by your insurance and indicated as patient responsibility.


THIRD PARTY PAYMENT
If your insurance plan requires pre-certification for mental health services, you must obtain an initial referral from your insurance company, prior to the first appointment, to avoid additional fees. Our administrative office will assist in verifying insurance coverage and submitting claims on your behalf. We cannot guarantee that the information given by your insurance provider is accurate. You are responsible for paying any claims that are rejected due to your failure to provide correct information to us in a timely manner. People to People cannot take any financial responsibility or assume any loss due to your unfamiliarity with your insurance coverage and/or policy.